Last updated: July 12, 2026
These Terms of Service (the “Terms”) are a binding agreement between Nestware Labs, LLC (“LotThread,” “we,” “us,” or “our”) and the organization or person that creates an account or uses LotThread (“Customer,” “you,” or “your”). By creating a workspace, accessing, or using LotThread, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
LotThread is a software-as-a-service platform that helps food, beverage, and similar producers record and trace materials, production batches, finished lots, and shipments, and prepare traceability and recall information. We may update, add, or remove features over time.
Each Customer operates within an isolated workspace. The person who creates a workspace is its administrator and is responsible for the workspace, its users, and the data in it. You agree to:
You must be at least 18 years old and able to form a binding contract to use LotThread.
Paid plans are billed on a recurring subscription basis through our payment processor, Stripe. By subscribing you authorize us and Stripe to charge your payment method on each renewal until you cancel. Unless stated otherwise:
We never receive or store your full card number; payment details are handled by Stripe under its own terms. If a payment fails, we may suspend or downgrade the workspace to the free tier.
We may offer free, trial, beta, or early-access plans. These are provided “as is,” may change or be discontinued, and may have usage limits. Features offered in early access may be modified or removed before general availability.
Your use of LotThread must comply with our Acceptable Use Policy, which is incorporated into these Terms. You must not misuse the service, interfere with its operation, or use it to violate the rights of others or any law.
As between you and us, you own the data, records, and content you and your users submit to LotThread (“Customer Data”). You grant us a limited, worldwide license to host, process, transmit, display, and back up Customer Data solely to provide and improve the service, to prevent or address technical or security issues, and as otherwise permitted in our Privacy Policy. You are responsible for the accuracy, quality, and legality of Customer Data and for having the rights needed to submit it.
LotThread is a record-keeping and traceability tool, not a regulatory, legal, food-safety, or compliance service. It does not itself make you compliant with any law or standard, including the U.S. FDA Food Safety Modernization Act (including FSMA 204), HACCP, GFSI schemes, or any other framework. Readiness scores, reports, and exports are provided to assist you and depend entirely on the data you enter. You remain solely responsible for your regulatory obligations, for the accuracy and completeness of your records, and for any recall or reporting decisions. You should verify outputs and consult qualified professionals before relying on them.
LotThread, including its software, design, and trademarks, is owned by Nestware Labs, LLC and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the service, except to the extent this restriction is prohibited by law. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
The service may integrate with or link to third-party products (for example, payment processing, e-commerce, or shipping integrations). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.
Each party may access non-public information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as needed to perform under these Terms, except where disclosure is required by law.
We provide the service with reasonable skill and care. Except as expressly stated, the service is provided “as is” and “as available,” and Nestware Labs, LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet every regulatory requirement applicable to your business.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to these Terms will not exceed the amounts you paid to us for the service in the twelve (12) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the service in violation of these Terms or the Acceptable Use Policy, or your violation of law or the rights of a third party.
These Terms apply while you use the service. You may stop using it and close your workspace at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or if your use poses a security or legal risk. We may also discontinue the service with reasonable notice. On termination, your right to use the service ends; we will make Customer Data available for export for a limited period (typically 30 days) and then may delete it in the ordinary course, subject to our Privacy Policy and legal obligations.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Changes take effect on the date posted, and your continued use after that date constitutes acceptance.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between the parties regarding the service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
Questions about these Terms? Contact Nestware Labs, LLC at legal@lotthread.com, or by mail at [Street address, City, State/Region, Postal code, Country].
Create your workspace and follow a product from receiving through shipment.
Begin with one product, one supplier, and one production batch.